today we left Manila 12pm by bus and arrived Tarlac 2pm. took 2.5 hours to get here. our voucher presented upon check-in. we booked a hotel room online through visa card 4 days ago amounted P5,940 plus P810 deposit. our accommodations good for two adult persons with breakfast and one extra person for applicable charges and free of charge of two children 5,7 years old. while mum were about to pay our first day, the price and rate in our voucher and the hotel copy were not the same. mum and the hotel agreed P1750/day plus P500/day extra person. but they are charging her P1980. Aileen don't want also to stay and we need a refund of the extra person. but they are charging us 2000 without her. how could they charging us that amount without the person? the hotel staff also said, they didn't know the agent who did the booking for us, who's the agent, where and how did we get the voucher and how come there are three adult persons listed on our voucher and only two persons listed on them? mum and i didn't understand at all why they said it that out of things. wtf?! it means they are not aware of this thing? it was totally messed up everything. we are just so afraid and worried if they didn't know the agent she might get hacked the visa card. so need to call the bank and ask to be aware of fraud transaction. we are pissed off. mum fought and very very angry about them. she don't care but she just needed an explanation from them about the price and rate, this one, that one, and why it happened like that.
they also cannot deduct P810 and charge P500/day without the extra person. but then in the end they did everything and they managed everything. they all deducted everything and paying less now cuz Aileen is not with us went to her house and didn't have to stay. mum fought that this trip was her presence birthday and this was she's getting to the people/from them. she's too tired for their explanations and decided to leave and checked out tomorrow and we should not stay till October 1 cuz we are not happy anymore of their service. mum needed to talk to their manager, asked the name, get email and contact number of the hotel manager. but they all managed and gave us much less.
Microtel has two floors. the hotel's nearby facilities and attractions and situated right beside the hotel is the Aquino Center. it also houses the Aquino Museum, dedicated to Former President Cory C. Aquino and the late Senator and patriot Benigno Aquino. Plaza Luisita Center with retail outlets and restaurants such as Jollibee, Max's Resto, Starbucks, Pancake House, Pizza Hut, Chowking and Gerry's Grill.
so BIG of the room and very very nice actually. but we got disappointed cuz of the incident happened just now. the hotel have free wi-fi access but with password. of all the huge hotels that we've been to, have an internet wi-fi access and without password at all. here, to get connected of internet you need to purchased first. according from the receptionist girl, they also don't get it why it have password. cuz even a small establishments don't have it.
uhm, the kid left just now only 6-7pm from the province and they will be reaching tomorrow 2am. excited to meet them.
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